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Managed IT Services

Proactive IT Management, Not Just Reactive

We monitor, maintain, and optimize your entire IT environment — cloud, AVD, Azure Local, and on-prem — around the clock so you can focus on your business.

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What's Included

Everything Managed. Nothing Missed.

NS NextGen IT handles your entire environment — from Azure Local clusters and AVD session hosts to on-premises networks and end-user help desk — with the same standard of reliability we've always delivered.

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24×7 Monitoring
Real-time alerting across cloud, AVD, Azure Local, and on-prem.
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Patch Management
OS, AVD images, and Azure Local cluster patching — tested before deployment.
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AVD Management
Host pool health, scaling plans, FSLogix profiles, and image updates.
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Azure Local Operations
HCI cluster health, storage spaces, Arc policy compliance, and firmware updates.
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Help Desk Support
Dedicated support team for end-user issues with defined response SLAs.
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Monthly Reporting
Health dashboards, incident logs, capacity trends, and executive summaries.
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Security Management
Firewall tuning, Defender, Entra ID, Conditional Access, and vulnerability scanning.
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Backup Oversight
Daily backup monitoring, restoration testing, and retention management.
📊 Service Level Agreement
Network Uptime Guarantee99.9%
Critical Incident Response≤ 1 Hour
Help Desk First Response≤ 4 Hours
Backup Recovery Time≤ 4 Hours
Security Patch Deployment≤ 48 Hours
AVD Image UpdatesMonthly
Azure Local Cluster ChecksDaily
Monitoring Coverage24 × 7 × 365
Monthly ReportingIncluded
Dedicated Account ManagerIncluded
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Always On
After-hours & weekend coverage
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Dedicated Team
Same engineers, not a call center
Service Tiers

Choose Your Coverage Level

All tiers include core SLAs. Choose the level that fits your team size and environment complexity.

Essential
For small businesses needing reliable monitoring and support without complexity.
24×7 infrastructure monitoring
Help desk (business hours)
Patch management
Monthly health report
Backup monitoring
AVD / Azure Local management
After-hours help desk
Dedicated account manager
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Most Popular
Professional
Full-coverage managed IT for organizations with cloud, AVD, or Azure Local environments.
24×7 infrastructure monitoring
24×7 help desk support
Patch management & testing
AVD management & image updates
Azure Local cluster operations
Dedicated account manager
Security policy management
Monthly executive report
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Enterprise
Full white-glove IT management for multi-site organizations with complex hybrid environments.
Everything in Professional
Multi-site & multi-cluster management
Cloud cost optimization reviews
vCISO security advisory
Quarterly DR testing
Strategic IT roadmap
On-site visits included
Azure Local repatriation advisory
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Add-On Services

Enhance Your Coverage

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VoIP & PBX
Phone system support, call quality, and Teams Phone management.
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Web Hosting
Managed web server, SSL, and uptime monitoring.
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Database Admin
SQL Server and database management, tuning, and backup oversight.
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Microsoft 365
Exchange, Teams, Entra ID admin, spam filtering, and archiving.

Ready to Take IT Off Your Plate?

Schedule a free consultation — we'll assess your environment and recommend the right coverage level.

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